Cross-Domain Query Translation for Network Troubleshooting: A Multi-Agent LLM Framework with Privacy Preservation and Self-Reflection

This paper presents a hierarchical multi-agent LLM architecture to bridge communication gaps between nontechnical end users and telecommunications domain experts in private network environments. We propose a cross-domain query translation framework that leverages specialized language models coordinated through multi-agent reflection-based reasoning. The resulting system addresses three critical challenges: (1) accurately classify user queries related to telecommunications network issues using a dual-stage hierarchical approach, (2) preserve user privacy through the anonymization of semantically relevant personally identifiable information (PII) while maintaining diagnostic utility, and (3) translate technical expert responses into user-comprehensible language. Our approach employs ReAct-style agents enhanced with selfreflection mechanisms for iterative output refinement, semanticpreserving anonymization techniques respecting k-anonymity and differential privacy principles, and few-shot learning strategies designed for limited training data scenarios. The framework was comprehensively evaluated on 10,000 previously unseen validation scenarios across various vertical industries.